If asked by PolicyPak Support to turn on enhanced logging, follow the steps detailed below.

Enhanced logging is controlled by registry entries. As enhanced logging creates a potentially large amount of data, this allows a quick turn on and off to limit the amount of ‘junk’ in the logs.

Pre-requisites:

Download the .reg update files from -> HERE <- Unzip, and copy to required computer: GPCR Server, Client (Admin console) and/or Endpoint

Get Logs from Server and/or Client

• Close Admin Console
• Import required ‘Enable’ Logging reg files (Admin rights required)
  • For Server: PPGPCR Server Enable Logging.reg
  • For Client: PPGPCR Client (Admin Console) Enable Logging.reg
• If getting server logs, Stop and Start “PolicyPak GP Compliance Reporter Server Service”
• Open the Admin Console and force the issue – make it do the thing and cause the error
• Close the Admin Console
• Import required ‘Disable’ Logging reg files (Admin rights required)
  • For Server: PPGPCR Server Disable Logging.reg
  • For Client: PPGPCR Client (Admin Console) Disable Logging.reg
• If getting server logs, Stop and Start “PolicyPak GP Compliance Reporter Server Service”
• Zip the requested logs from the following directories
  • For Server: %ProgramData%\PolicyPak\PolicyPak Group Policy Compliance Reporter Server\Diagnostics
  • For Client: %LOCALAPPDATA%\PolicyPak\PolicyPak Group Policy Compliance Reporter\Diagnostics
• If both logs were requested, combine to one zip and rename to reference your ticket number (e.g. SRX0000????-gpcr.zip), otherwise just rename the one zip file
• Upload to ShareFile link provided by your support rep.

Endpoint

• Import required ‘Enable’ Logging reg files (Admin rights required)
  • For Endpoint: PPGPCR Endpoint Enable Logging.reg
• Run “GPUpdate /force” to trigger the auditor

• Wait about 2-5 minutes to allow the trigger to take place and the log collection to complete
• Import required ‘Disable’ Logging reg files (Admin rights required)
  • For Endpoint: PPGPCR Endpoint Disable Logging.reg
• Zip the requested logs from the following directories and rename to reference your ticket number (e.g. SRX0000????-gpcr.zip)
  • For Endpoint: %ProgramData%\PolicyPak\PolicyPak Group Policy Compliance Reporter Auditor Endpoint\Diagnostics
    
    Note: If also gathering Server and/or Client logs, add this log to the SRX*-gpcr.zip file created in the previous section
• Upload to ShareFile link provided by your support rep.