If you’re having issues getting PolicyPak Cloud and Azure sync’d, here is what to try: 

First, you need to be logged into your Azure account you’re using FOR the configuration between PolicyPak Cloud and Azure. 

Navigate to https://myapps.microsoft.com/ 

Select "PolicyPak Azure AD Connector' application 

Click "Manage your application" 

Click "Revoke permissions" 

Then in PPC Portal: 

• Create Azure AD configuration
• Activate Azure AD configuration
• Sync Azure AD configuration

If that still doesn’t work, you can force Azure to remove the PolicyPak application. The steps from Microsoft are here: 

https://learn.microsoft.com/en-us/azure/active-directory/manage-apps/manage-application-permissions?pivots=portal 

You can use a Powershell script and force remove the app and try again. Put the script below into block #6 as seen here. 

Afterward, back in PolicyPak Cloud re-create the connection. 

Connect-AzureAD