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Home > 120: Getting Started with PolicyPak (Misc) > Knowledge Base > 03: Portal Questions > 03: Why can't I opt out of Emails when I'm a PolicyPak Customer?
03: Why can't I opt out of Emails when I'm a PolicyPak Customer?
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As a customer, you cannot opt out of emails because then you wouldn’t know about bugs, updates, and training.

We have an obligation to send important emails to customers about updates, like security items, bugfixes, etc. and other important issues.

Since you cannot opt out of our emails, if you like, you can make a rule and put it in a folder or even the Trash if you wanted.

At least for US here at PolicyPak, then we know, we’ve sent the email and know we did our part and upheld our part of the agreement to keep you informed as a customer.

The smart move would be to NOT even attempt to opt out or hide the emails from PolicyPak.com or Infusionmail.com (our CRM system.) Because those emails might tell you about something really important.

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