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First, manually try a PPCLOUD /SYNC command from the command line. If you get what’s seen here, that would be a FAIL and PolicyPak Cloud client cannot communicate with PolicyPak Cloud Server.
The main reasons this could be are:
First, manually try
- No internet connection at all.
- Internet connection behind a proxy server.
- The TIME AND DATE on the client is more than about 5 minutes off from the real time.
To test if the computer can reach PolicyPak Cloud, you will use TELNET from the affected (WAIT LISTED) machine and perform a Telnet test to the PolicyPak Cloud Service.
Tip: If you don’t have Telnet on Windows, here’s a video: https://www.youtube.com/watch?v=ghGAfmz4gaA
At a command prompt, type in the following: telnet cloudsvc.policypak.com 443
If the command just HANGS THERE and does nothing, the comes back with “Connection failed”, then that’s a FAIL.
If the command clears the screen and the cursor goes to the TOP, that’s a PASS like what’s seen here.
You can also try telnet cloudsvc.policypak.com 80
If the command just HANGS THERE and does nothing, the comes back with “Connection failed”, then that’s a FAIL.
If the command clears the screen and the cursor goes to the TOP, that’s a PASS.
If you FAIL, that could mean you are behind some kind of proxy. To configure the PROXY for the SYSTEM, see this PolicyPak Cloud technote: Here
If you PASS, that could mean the DATE AND TIME are wrong on the machine. First manually try to correct the date and time. Then run PPCLOUD /SYNC command and see if it succeeds. IF that fails to work, read this technote, which has alternative time fix instructions: Here
