When you download your tenant's PolicyPak Cloud client MSI installer, it enables you to acquire a single license for each desktop and laptop you install the Cloud client upon. Typically, these machines serve exactly one person on the machine. On regular machines, PolicyPak Cloud is licensed "per machine."

That being said you may wish to use PolicyPak Cloud with a machine which can serve multiple people and instances. This scenario would be using PolicyPak Cloud along with:

• Microsoft RDS / Remote Desktops
• Microsoft Remote Apps
• Citrix Virtual Desktops
• Citrix Virtual Apps
• Windows Virtual Desktops (WVD) with Multi-Session Windows 10.

In all these cases, installing the PolicyPak Cloud client and consuming a single license will TECHNICALLY work.

That being said, this goes against the PolicyPak EULA and is not permitted without an agreement. As per the EULA:

"Any use of the Licensed Software not specifically authorized by this Agreement is prohibited. An example prohibited use is using a single PolicyPak Cloud license or PolicyPak On-Prem license on a server computer hosting multiple Managed Connections without paying for each Managed Connection."

So this doesn't mean you cannot ever use it in this manner. It means that PolicyPak and your organization must have an acknowledged agreement to use PolicyPak Cloud with the required number of total licenses.

Here's an example:

• You purchased 400 licenses in PP Cloud.
• You installed PolicyPak Cloud on 200 desktops and 198 laptops.

• With your two remaining PolicyPak Cloud licenses, you...

  1. Install ONE PP Cloud license on a single Citrix Virtual Desktops physical machine which can handle 50 inbound requests.
  2. Install ONE PP Cloud license on a WVD Multi-Session Windows 10 virtual machine, which can handle 20 inbound requests.

You would need an agreement with us for the Citrix Virtual Desktops and WVD Multi-Session Windows.

Typically this would mean that you would need to purchase another 70 total licenses to handle the 70 total inbound requests you want to field. Your PolicyPak Cloud POOL of licenses will go to 470. But you will only (in practice) use the 400 licenses:

• 200 Desktops.
• 200 Laptops.
• 1 for Citrix Virtual Desktops.
• 1 for Windows Virtual Desktops.

Total Usage: 402.
Total in your pool after agreement: 470.

This is really no different at all then how we ask PP Group Policy customers to do. You can see the licensing FAQ for them here as a reference: https://www.policypak.com/purchasing/citrix-licensing-scenarios.html

In summary: If you want to use PolicyPak Cloud with any kind of multi-session version of Windows, you need to have enough licenses purchased, and cannot perform the installation on multi-session Windows without an agreement first.